What to expect at The Prince of Wales Hospice

Practical information about your stay, your care, admissions and visiting.

Starting your hospice journey

If you or someone close to you is coming to the Hospice for the first time, it’s completely natural to feel unsure or have questions. We want you to feel informed, reassured and supported every step of the way. This walk-through video gives you a gentle introduction to our hospice environment and what you can expect when you arrive.

A lady with long blond hair is standing at the reception of the Hospice and talking to the receptionist.

Admission

You are the focus of our attention from the moment you arrive. On arrival, you will be accompanied to your room and given information about what will happen. You might find it easier to have a relative or carer with you to help the admission process. You will be given time to ask any questions you may have. It’s important that you are involved in the discussion of your plan of care.

When I got here, I was not alone. Paul, the doctor, was amazing. He came to my room and explained everything about my care. The way he spoke made me feel at ease. I finally felt safe. They are so kind here. I would tell people not to be scared to come here. In a way, to look forward to it. They help you and make you feel better.

Pat Jackson

/

Patient

Your home from home

We want you to feel as comfortable as you can while you are staying with us. All the rooms are single rooms with en-suite bathrooms. Each room has access to its own patio with outdoor seating and the beautiful gardens. Feel free to bring any personal or special items, such as photographs.

Visitors

Visitors, including children and well-behaved pets, are welcome any time 9 am to 9 pm. However, we will work with families to accommodate any other requests.

Food and drink

All meals are prepared and cooked fresh in our kitchen. Although there is a daily menu with numerous choices, you may have specific requests, and we will endeavour to cater for your personal tastes. For visitors, a menu of hot and cold food is available to order for a nominal charge. You can also purchase drinks and snacks from the vending machines.

Facilities

Air conditioning units are used to heat and cool rooms. The patio doors in your room can be opened for access to the gardens or for fresh air. There is a TV with Freeview channels in each room. You are welcome to bring a laptop or tablet to the Hospice. WIFI is available.

Communal areas

Our Garden Room is available for you and your family to relax and enjoy time together. This is a place where we can organise bigger events, such as afternoon teas, birthday celebrations, and even weddings. Our beautiful, extensive gardens are for you and your visitors to enjoy. The paths are fully wheelchair accessible and there are summer houses to rest and enjoy the tranquility.