We’re here for you

We strive to provide the best possible experience for our patients, families, visitors and supporters. As a result, we welcome your comments on any aspect of our care services, facilities or fundraising and commercial activities. We welcome all feedback and hope you feel able to tell a member of staff at the time if something has gone well or not met your expectations.

If you want to comment in writing, you can:

• email contact@pwh.org.uk
• pass a card or note to a member of staff
• use the feedback board on Incare

Pick up a Comments, compliments & complaints leaflet from the Hospice or one of our shops or download it below.

Arriving by car?

From M62 junction 32, take the A639 exit to Pontefract. Follow the road 1 mile to the second set of traffic lights. Turn right into Halfpenny Lane. The Hospice is at the end of the road.

Arriving by bus?

The 410 from Leeds bus station goes to Pontefract bus station.

The 177 from Pontefract or Castleford bus station, and the 144 from Castleford bus station, go to Halfpenny Lane.

Arriving by train?

There are three stations in Pontefract. The nearest is Pontefract Tanshelf, which is 15 minutes walk from the Hospice. You can get a direct train to Pontefract Tanshelf from Wakefield station.