Last updated 15 February 2022

About visiting: 
Due to Covid-19 restrictions, we are constantly reviewing our visiting guidelines to ensure the safety of our patients, our staff and their families. We appreciate how hard it is to keep in touch with loved ones with restrictions in place. We’d like to thank our patients and their loved ones for their support and understanding during this difficult time.
We understand people will be eager to visit, but we need to ensure this is done safely, ensuring social distancing and other government advice is followed. The health, safety and wellbeing of our patients, visitors and staff remain our absolute priority.

Visiting guidelines
Current visiting guidelines for patients who are not confirmed or suspected as being COVID positive not supported by the end of life care plan are;

  • Day time visits will be open for all covid negative patients.
  • Patients no longer need to nominate visitors.
  • There will be a limit of four visitors in a patient room at any one time.
  • Visitors must complete a lateral flow test before each visit, and provide evidence of a negative result.
  • Visitors must wear face coverings, gloves and aprons while on Incare, and face coverings when in other areas of the building.
  • Overnight says will be permitted for those patients supported by the end of life care plan.
  • We discourage visitors from leaving and returning in the same day, unless under exceptional circumstances and it has been arranged. 

 End of life care plan

  • There will be the same testing and screening requirements.

Any exceptions to the above restrictions must be agreed in advance by Nurse Manager. Flexibility in visiting arrangements will be considered for patients with dementia and other needs.

Positive covid contacts
Any visitors who have been identified as a covid positive contact should be advised not to visit.  In exceptional circumstances, and when approved by a member of the Senior Clinical Team, a covid contact would be allowed to visit following a negative PCR test and a negative LFT on the day of the visit and any subsequent visits.

Covid positive visiting arrangements
Visiting arrangements for patients who are confirmed or suspected as being COVID positive will be agreed following discussion with the Nurse Manager.
We have electronic tablet devices available to allow patients to say in contact with their loved ones.   We will continue to review the restrictions regularly and will relax them further as soon as we can do so safely.

How are we making sure we're Covid-19 compliant?
As a Hospice we are committed to ensuring the safety of our patients, visitors, staff, volunteers and members of the public across both the Hospice and our retail shops. We are fully compliant with all government advice and regulations, and we're actively monitoring guidance so we can implement changes effectively.
We have undertaken Risk Assessments for each of our shops, and for various activity at the Hospice, including the use of volunteers. Where possible, non-frontline staff are working from home indefinitely with ongoing support from their line-managers.  Staff that are required to work at the Hospice are adhering to social distancing and we have introduced a one-way system around the Hospice, social distancing  signage, extra hand washing points and temperature checks.

There are simple but effective ways to stop the spread of the virus;

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately

  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available

  •  try to avoid close contact with people who are unwell

  •  do not touch your eyes, nose or mouth if your hands are not clean.

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