Keeping checking this page for updates on Covid-19 in relation to the Hospice.

About visiting: 
Unfortunately, due to Covid-19 restrictions, we have had to review our visiting and, in order to ensure patients and visitor safety reintroduce restrictions. We appreciate how hard it is to keep in touch with loved ones with restrictions in place. We’d like to thank our patients and their loved ones for their support and understanding during this difficult time.
We understand people will be eager to visit, but we need to ensure this is done safely, ensuring social distancing and other government advice is followed. The health, safety and wellbeing of our patients, visitors and staff remain our absolute priority.

Visiting guidelines
Current visiting guidelines for patients who are not confirmed or suspected as being COVID positive not supported by the end of life care plan are;

  • Visits will be by prior arrangement only.

  • 4 nominated visitors for up to 3 hours a day.

  • These must be the same 4 people and we must have their names and contact details.

  • No more than 2 visitors at any one time.

  • Visitors that have left the building can not return on the same day and all visitors will be asked to leave the Hospice by 9pm to allow night staff to secure the building.

  • We ask that everyone wishing to visit the Hospice contacts us in advance by calling 01977 781455 before each visiting, to go through some screening questions as advised by Public Health England. The questions must be answered for every person in the visiting party.

  • All those visiting will be require to complete a lateral flow rapid test before each visit and demonstrate to staff it has been completed.

  • All visitors will be provided with lateral flow tests and instructions how to complete and register the tests.

  • Visitors must be well with no fever, loss or change to sense of smell or taste or new persistent cough.

  • If those visiting live with anyone who is self-isolating they will not be allowed to visit.

  • We ask that all visitors who are able wear a face covering on entering the Hospice.

  • On arrival visitors must present at reception where they will be asked to sanitise their hands and clean theirmobile phone.

  • If reception is closed visitors will need to buzz and speak to the Incare Team before being allowed in to the building.

  • Visitors will remain in reception until they are taking to Incare by a memeber of staff.

  • Visitors will be asked the screening questions again and their temperature will be taken.

  • Any visitors who answers yes to any of the screening questions or have a raised temperature then they must be advised to go straight home and self-isolate for 10 days.

  • Visitors will be asked to wash their hands.

  • Visitors can then enter the ward, they should  use hand sanitiser immediately on entering Incare.

  • Visitors must remain in the patient’s room; they will not be allowed to walk around the ward other than going into the Garden Room or the Hospice gardens.

  • Visitors must then wash their hands before leaving Incare.

  • Visitors must use hand sanitiser immediately on leaving Incare.

 End of life care plan

  • Where patients are being supported by the end of life care plan open day time visiting will be allowed. 

  • We request that no more than 4 people visit at any one time. 

  • There will be the same testing and screening requirements.

Any exceptions to the above restrictions must be agreed in advance by Nurse Manager. 

Positive covid contacts
Any visitors who have been identified as a covid positive contact should be advised not to visit.  In exceptional circumstances, and when approved by a member of the Senior Clinical Team, a covid contact would be allowed to visit following a negative PCR test and a negative LFT on the day of the visit and any subsequent visits.

Covid positive visiting arrangements
Visiting arrangements for patients who are confirmed or suspected as being COVID positive will be agreed following discussion with the Nurse Manager.
We have electronic tablet devices available to allow patients to say in contact with their loved ones.   We will continue to review the restrictions regularly and will relax them further as soon as we can do so safely.

How are we making sure we're Covid-19 compliant?
As a Hospice we are committed to ensuring the safety of our patients, visitors, staff, volunteers and members of the public across both the Hospice and our retail shops. We are fully compliant with all government advice and regulations, and we're actively monitoring guidance so we can implement changes effectively.
We have undertaken Risk Assessments for each of our shops, and for various activity at the Hospice, including the use of volunteers. Where possible, non-frontline staff are working from home indefinitely with ongoing support from their line-managers.  Staff that are required to work at the Hospice are adhering to social distancing and we have introduced a one-way system around the Hospice, social distancing  signage, extra hand washing points and temperature checks.

There are simple but effective ways to stop the spread of the virus;

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately

  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available

  •  try to avoid close contact with people who are unwell

  •  do not touch your eyes, nose or mouth if your hands are not clean.

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